Returns & Exchanges

At 800Flower, we strive for perfection in every petal, but if your arrangement arrives damaged or fails to meet our freshness guarantee, we offer a hassle-free return or replacement within 48 hours of delivery. Because our products are perishable, we prioritize rapid resolutions to ensure your home remains filled with beauty.

Return Process

• 1.
  Document the Issue

  Take a clear photograph of the floral arrangement or home decor item within 24 hours of arrival to document any quality concerns.

• 2.
  Contact Support

  Email our customer care team at support@800flower.com with your order number and the attached photos of your delivery.

• 3.
  Validation Review

  Our floral specialists will review your request within 4 business hours to determine if a replacement or full refund is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will dispatch a fresh replacement bouquet to your address or process a refund back to your original payment method.